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Computerworld -

It’s two days before Christmas shutdown, and this IT pilot fish happens to step into a lab — where she notices an orange fault light blinking on a server’s disk array.

“This is a Unix server with two RAID sets, sent to us by a customer,” says fish. “Because it’s in the lab, it’s not regularly seen by the IT staff. Nor is it on a network, so there’s no email notification if anything goes wrong.”

But clearly something is wrong, so fish sends a message to the person who regularly uses the server. User’s reply: “The system seems to tolerate the

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