Moving to ‘intelligent operations’ will help businesses thrive

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Organizations that can harness the combination of innovative talent, diverse data, and applied intelligence will be best placed to use data-driven insights to improve business outcomes and enhance the customer experience, according to new research. The study conducted by HfS Research for professional services company Accenture shows that 80 percent of those surveyed are concerned with disruption and competitive threats, especially from new digital-savvy entrants. It also shows that most organizations are currently not able to make data-driven decisions due to a lack of skills and technology to process data. Nearly 80 percent of respondents say that 50 to 90…

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