Throwback Thursday: Trend, defined

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Computerworld -

Support pilot fish gets a call from a user complaining about a printer that has failed to print a job. “This isn’t the first time this has happened,” she tells fish. “It’s an ongoing problem that’s getting more and more frequent.”

Fish reruns the job so the user can continue working, then begins investigating possible causes. A quick look at common problems turns up nothing, so he calls her back to get more information.

You said this was an ongoing problem, right? fish asks.

“Yes,” she replies. “It can delay a shipment, so it’s very important that we get this solved. We can

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