Report: AI assistants and chatbots gain traction in the enterprise

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Computerworld - https://www.computerworld.com/article/3268075/digital-assistants/ai-assistants-and-chatbots-gain-traction-in-business.html#tk.rss_all

Despite concerns over data privacy and immature technology, AI assistants and chatbots are gaining a foothold among businesses, according to a report from IT professional network Spiceworks.

The report, which surveyed 529 IT professionals from North America and Europe, showed that 29% of respondents have implemented one or more chatbots or intelligent assistants for work-related tasks, or plan to do so this year.

Adoption was higher for larger organizations, which have more resources to evaluate emerging technologies, with 24% using AI assistants or chatbots currently and 16% set to deploy the technology this year, for a total of 40%.

[ Related: A.I. and

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