Computerworld - https://www.computerworld.com/article/3270950/data-center/throwback-thursday-well-that-explains-it.html#tk.rss_all
Pilot fish has an urgent problem: There’s a major system outage at this company, and it needs to be escalated at once to Support Team A.
But the outage has knocked out the automated alarm-monitoring system, so that can’t alert Team A about the problem.
“Team A is notoriously difficult to contact by phone, and today is no different,” says fish. “Impact of the outage is rising rapidly, so as a last resort, I created a trouble ticket in their queue.
“The reason this is a last resort is that Team A uses two different ticket systems, and the only one I have