Throwback Thursday: Well, that explains it

Full Article :

Computerworld -

Pilot fish has an urgent problem: There’s a major system outage at this company, and it needs to be escalated at once to Support Team A.

But the outage has knocked out the automated alarm-monitoring system, so that can’t alert Team A about the problem.

“Team A is notoriously difficult to contact by phone, and today is no different,” says fish. “Impact of the outage is rising rapidly, so as a last resort, I created a trouble ticket in their queue.

“The reason this is a last resort is that Team A uses two different ticket systems, and the only one I have

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: