Computerworld - https://www.computerworld.com/article/3284371/internet/well-one-of-the-problems-anyway.html#tk.rss_all
Help desk pilot fish takes a support call form a user whose opening statement lays out the problem simply: “I can’t get to the site.”
Fish: Which site? We have lots. Internal? External? HR? Training? Search? Time keeping? Developer? Security? Executive team? Employee support? Customer support?
Fish: I need more information.
Caller: “The website.”
Fish (getting annoyed): Not helpful…
Caller: “The main one.”
Fish: Still not helpful.
Caller: “The one we log into.”
Fish: STILL NOT HELPFUL…