There IS such a thing as too many user options

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Computerworld -

Programmer pilot fish gets the assignment to write a specific application for his company’s shipping department, and the specs are pretty specific too.

“Not web-based,” says fish. “Ability to print labels and interact with scales and scanner. Ability to assign sounds through a setup menu. You get the idea.

“I wrote and tested the application, wrote up a quick user’s guide, installed the application on the customer’s computer and demonstrated it to the manager so he would verify all was working.”

And that’s that, fish figures. But a few weeks later, his boss tells him there’s a problem: The customer is complaining that

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